For your convenience, we provide you with a hassle-free way to return or exchange your items free of charge for European costumers.
Any item is returnable to us within 14 days of receiving your order, provided that the items are in the original condition. This includes sale items.
To do so, please email us at firstname.lastname@example.org so we can get this sorted for you.
We need to know your:
1. ORDER NUMBER
3. REFUND OR CHANGE
After getting this email, we will provide you with a return label.
Unfortunately we can not take care of your refund without these details, so make sure the required information is stated in your email to email@example.com.
Any refund will automatically be issued to the card you used to place the original order. This typically takes 10 working days in Germany, dependent on your bank/card issuer.
We try hard to accept all returns and they don’t need to be in the original box or bag, as long as they’re securely packed. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Note concerning the BRIDAL collection:
You can return or exchange the non-engraved ring within 14 days of receiving your original order. This service is free of charge and shipping costs in Europe. If you ordered this ring with engraving, it is a highly customized process - which can not be returned or exchanged.